Welcome to Born & Bogs Kids Shop! We’re dedicated to bringing comfort, style, and adventure to every step your child takes. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
👟 Product Information
What types of shoes do you offer?
We specialize in children’s footwear including:
- Boots – Perfect for outdoor adventures
- Clogs & Loafers – Easy slip-on styles
- Flats & Sandals – Comfortable everyday wear
- Heels & Oxfords – Dressier options for special occasions
- Sneakers & Athletic Shoes – For active play and sports
What makes Born & Bogs shoes special?
Our shoes are designed with three key principles:
- Comfort: Soft materials and ergonomic designs
- Style: Trendy colors and patterns kids love
- Durability: Built to withstand childhood adventures
Do you offer wide or special fit shoes?
We focus on standard sizing that accommodates most children’s feet comfortably. Our materials are chosen for their flexibility and ability to adapt to your child’s foot shape.
📦 Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping: 10-15 days after dispatch via DHL or FedEx ($12.95)
- Free Shipping: 15-25 days after dispatch via EMS (free on orders over $50)
Do you ship internationally?
Yes! We ship globally to most countries. However, we cannot deliver to select remote areas in Asia and some other locations. If you’re unsure about delivery to your area, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s journey to your doorstep. If you need help tracking your order, our customer service team is happy to assist!
What carriers do you use?
We partner with world-class logistics providers:
- DHL and FedEx for standard shipping
- EMS for free shipping options
💳 Payments & Pricing
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order for free shipping?
Yes! Orders of $50 or more qualify for free shipping via EMS. For orders under $50, we offer our affordable standard shipping option at $12.95.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs. We’re transparent about all costs before you complete your purchase.
🔄 Returns & Exchanges
What is your return policy?
We want your child to love their new shoes! If you’re not completely satisfied, you can return unworn items in original packaging within 15 days of delivery for a full refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process and provide a return shipping label if applicable.
What if the shoes don’t fit?
We understand that sizing can be tricky with growing feet! We accept size exchanges within our 15-day return window. We recommend checking our size guide carefully before ordering and contacting us if you need sizing advice.
🔐 Account & Technical
Do I need an account to order?
While you can checkout as a guest, creating an account lets you:
- Track your order history
- Save your address for faster checkout
- Receive exclusive offers and updates
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. We’ll send password reset instructions to your registered email address.
How can I update my account information?
Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.
Still Have Questions?
We’re here to help! Our friendly customer service team is committed to ensuring your Born & Bogs experience is as comfortable as our shoes.
Email us at: [email protected]
Shop Address: 4510 Farm Meadow Drive, Phoenix, US 85034
We typically respond within 24 hours during business days.