Privacy Policy

1. Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Information: Products purchased, size preferences, gift messages
• Account Information: Username, password, purchase history, wish lists
• Communication Data: Customer service inquiries, feedback, and reviews

Information Collected Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring website
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use your information to make your shopping experience as comfortable and reliable as our children’s shoes:

• Process your orders and payments securely
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and delivery notifications
• Personalize your shopping experience and recommend products
• Improve our website, products, and services
• Send marketing communications (only with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

• Payment Processors: Visa, MasterCard, JCB, PayPal for secure payment processing
• Shipping Partners: EMS and other delivery services to fulfill your orders
• Technology Providers: Website hosting, analytics, and marketing tools

Legal Requirements

We may disclose information when required by law, to protect our rights, or to prevent fraud and security issues.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Storage and Security

Data Storage

Your personal information is stored on secure servers located in the United States and other countries where our service providers operate. We retain your information only as long as necessary to fulfill the purposes outlined in this policy.

Security Measures

At Born & Bogs, we take online security as seriously as we take the quality of our children’s shoes. We protect your data with:

• 256-bit SSL encryption technology
• PCI DSS compliance standards
• Regular security audits and monitoring
• Secure server infrastructure
• Limited employee access to personal data
• No storage of sensitive payment information on our servers

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your information in your account settings
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Request limitations on how we process your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide a better shopping experience.

How We Use Cookies

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Show you relevant ads and measure campaign effectiveness

Managing Cookies

You can control cookie settings through your browser. However, disabling certain cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

While we sell children’s products, our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

10. Contact Us

At Born & Bogs, we’ve designed our privacy practices to be as comfortable and reliable as our children’s shoes. Thank you for trusting us with your family’s footwear needs!

Born & Bogs Kids Shop | Where Every Step Tells a Story of Comfort, Style, and Adventure