Where Every Step Tells a Story of Comfort, Style, and Adventure
Our Commitment to Your Satisfaction
At Born & Bogs, we’re dedicated to ensuring your family’s footwear experience is as comfortable and reliable as our children’s shoes. We understand that sometimes a product might not be the perfect fit, which is why we’ve created a straightforward returns and exchanges process.
Based on our product offerings including Boots, Clogs, Flats, Heels, Loafers, Oxfords, Sandals, Shoes, and Sneakers & Athletic Shoes, we’ve designed this policy to accommodate the unique needs of growing feet and busy families.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order.
Quick Tip: To ensure your return or exchange is processed smoothly, please initiate the process as soon as you determine the product isn’t right for your child.
Step-by-Step Return & Exchange Process
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our team will respond within 1-2 business days with a Return Authorization Number and detailed instructions.
Please include all original packaging, tags, and documentation. Shoes should be in unworn condition with original soles intact.
Send your package to our returns center at:
Born & Bogs Kids Shop Returns
4510 Farm Meadow Drive
Phoenix, AZ 85034
United States
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Return & Exchange Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Born & Bogs Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Product Name] Size: [Size] Color: [Color]
Reason for Return/Exchange:
[Please briefly explain why you’re returning or exchanging the item]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name, Size, Color if different] [ ] Store credit
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Refund Processing Time
Once we receive and process your return:
- Credit Card Payments: 5-10 business days for the refund to appear on your statement
- PayPal Payments: 3-5 business days for the refund to process
Refund Method
Refunds will be issued to the original payment method used for the purchase. If this isn’t possible, we’ll issue store credit or arrange an alternative refund method.
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Non-Returnable Items
To ensure the health and safety of all our customers, we cannot accept returns or exchanges for:
- Items that show signs of wear
- Products with damaged soles or scuff marks
- Items without original tags and packaging
- Products that have been customized or altered
- Items purchased more than 15 days ago
While we offer a diverse range of footwear including Athletic Shoes that might be tried on indoors, we cannot accept returns if the shoes show outdoor wear or damage.
International Returns
As we serve customers globally (excluding some Asian and remote regions), international returns are accepted following the same 15-day policy. Customers are responsible for all return shipping costs and any applicable customs fees.
Need Help?
Our customer care team is here to assist you with any questions about returns or exchanges:
Email: [email protected]
Response Time: 1-2 business days
At Born & Bogs, we believe every step in your child’s journey should be comfortable – from trying on their new shoes to our returns process if needed. Thank you for trusting us with your family’s footwear needs!
Born & Bogs Kids Shop | Where Every Step Tells a Story of Comfort, Style, and Adventure