Term and Conditions

Welcome to Born & Bogs Kids Shop! These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to these terms. We’ve designed these policies to be clear and family-friendly, just like our children’s footwear.

1.1 Appropriate Use

Our website is designed for families seeking quality children’s footwear. You agree to:

• Provide accurate information when creating accounts and making purchases
• Use the website only for lawful purposes
• Not attempt to compromise website security or functionality
• Respect our intellectual property rights

1.2 Account Security

When creating an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.1 Product Range

We specialize in children’s footwear including:

• Boots, Clogs, and Sandals for outdoor adventures
• Flats, Heels, and Loafers for special occasions
• Oxfords for formal wear
• Sneakers & Athletic Shoes for active play

2.2 Product Information

We strive to provide accurate product descriptions, sizes, and images. However, slight variations may occur due to monitor settings and manufacturing updates.

2.3 Service Area

We ship globally, excluding some Asian countries and remote regions. Available shipping destinations are confirmed during checkout.

3.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Restrictions in your region

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s import regulations.

4.1 Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: DHL or FedEx – 10-15 business days after shipping – $12.95
• Free Shipping: EMS – 15-25 business days after shipping – Free for orders over $50

4.3 Delivery Responsibilities

Once the shipping carrier takes possession of your order, risk of loss passes to you. Please ensure your shipping address is correct, as we cannot be responsible for packages sent to incorrect addresses provided by customers.

5.1 Return Policy

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for return:

• Items must be in unworn condition with original soles intact
• All original packaging, tags, and documentation must be included
• The return process must be initiated within the 15-day window

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

• Items showing signs of wear
• Products with damaged soles or scuff marks
• Items without original tags and packaging
• Customized or altered products
• Items purchased more than 15 days ago

5.3 Return Process

Follow these steps for returns or exchanges:

1. Contact our customer care at [email protected] within 15 days
2. Receive Return Authorization Number and instructions
3. Package items with all original materials
4. Ship to our returns center at: Born & Bogs Kids Shop Returns, 4510 Farm Meadow Drive, Phoenix, AZ 85034

5.4 Refund Information

Refund processing times:

• Credit Card Payments: 5-10 business days
• PayPal Payments: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we cover shipping costs for replacement items.

All content on our website, including text, graphics, logos, and images, is the property of Born & Bogs Kids Shop and protected by intellectual property laws. You may not use our content without express written permission.

Born & Bogs Kids Shop’s liability is limited to the purchase price of the products. We are not liable for:

• Indirect, incidental, or consequential damages
• Delivery delays beyond our control
• Improper product use or care
• Normal wear and tear

We respect your family’s privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.